Question 1

What is the difference between social media management and content creation?

Accepted Answer

Our social media management package provides comprehensive oversight of your social media accounts.  This includes daily content planning and posting on your behalf. While the package includes creating video content like Reels and TikToks, you’ll need to provide a library of photos and videos for us to work with.

On the other hand, our content creation packages focus exclusively on producing high-quality materials. You’ll receive fully edited photo and video content tailored to your needs, but the planning and posting will be your responsibility. This content is versatile and can be used across various platforms, such as Instagram, websites, ads, or emails.

Question 2

What does the onboarding phase looks like?

Accepted Answer

After you sign your contract with us, we will enter the onboarding phase, which lasts for one month. During this period, you’ll complete our onboarding checklist and upload any necessary assets. Simultaneously, we will integrate you into our internal systems. Following this, we will conduct a social media audit to better understand the current status of your account. Based on this assessment, we will develop a tailored social media strategy that will guide our content for the next three to six months.

Once you approve the strategy, we will begin creating your content. Throughout this process, we will share the feed preview for your review and request feedback on individual posts to ensure we align with your vision. Once the content receives your approval, we will be ready to start posting.

Question 3

Can I customize a package or add extra services?

Accepted Answer

Yes, you can add services like additional platform management,  extra campaigns, or tailored content creation to any package.

Question 4

What’s the minimum contract duration?

Accepted Answer

At Sociality Maven, we focus on achieving long-term success rather than chasing quick, temporary gains. Our three-month commitment is a strategic necessity, as meaningful results on social media take time to develop. 
Here’s why this timeframe is essential:
 • It enables us to establish a solid foundation tailored to your brand's distinct voice and goals. Designing and implementing a custom strategy is      a time-intensive process, ensuring every action aligns with your brand’s      identity and objectives. By taking the time to grasp the intricacies of your product, competitors, and customers, we can create a strategy that truly fits your brand.
 • Furthermore, social media management goes beyond just regular posts; it involves crafting a narrative that resonates with your audience. This fosters authentic connections that build community and loyalty, a process that also requires time.

We actually suggest a six-month period, which offers us crucial insights into what genuinely works.

Through ongoing analysis and refinement of your strategy, we can adjust our approaches in real-time, leveraging what resonates most with your audience to grow your follower base.

Question 5

What are your termination terms?

Accepted Answer

If you wish to cancel your contract before the completion of the 3-month term, the following conditions will apply:

1. A 1-month notice period is required.
2. An early termination fee equivalent to 50% of the remaining locked-in period will be charged.
3. No content will be provided for the remainder of the locked-in period.

We’ll ensure a smooth transition and completion of any outstanding deliverables.

Question 6

How will you tailor the strategy to our brand's voice?

Accepted Answer

Before crafting any strategy, we'll conduct a thorough brand discovery session to understand your values, tone, and audience. This ensures our content aligns seamlessly with your brand's identity.

Question 7

Will I have the opportunity to approve posts before they're published?

Accepted Answer

Absolutely! Once your content is prepared, we’ll provide you with a visual mockup of your feed for the upcoming month. You’ll also have access to your content calendar, where you can review each post along with its caption. In the calendar, you can request any edits to upcoming posts before they go live.

Question 8

How do you measure the success of your social media strategy?

Accepted Answer

Success is measured using analytics reports that track metrics like follower growth, engagement rates, impressions, and content performance.

Question 9

How quickly can I expect to see results?

Accepted Answer

Social media growth takes time and consistency. While you may see engagement improvements in the first few weeks, significant growth usually occurs over 3–6 months.

Question 10

Do you specialize in specific industries or niches?

Accepted Answer

We work across various industries but specialize in helping personal brands, lifestyle businesses, and small-to-medium-sized enterprises. If you believe our services could benefit you, we’d love to hear from you! Simply fill out the inquiry form to get started.

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